The successful story began back in 2005 when the company for construction, trade, manufacturing, and services MIS VATO LLC was founded in Batinci, Studenichani – Skopje.

We started our activity with just a few trucks as cargo and transport vehicles and have grown into a construction giant.

The fundamental motivation of the founders of the company was and remains persistence, as well as the quality and timely execution of the undertaken and agreed tasks with the clients who have used the company's services in its operations so far.

This way of working, with special care for its clients, has led to continuously successful operations, accompanied by financial stability, which in turn has led to planning for further development, primarily in investment ventures. 

Throughout its entire existence, the company has consistently invested in fixed assets directly required for performing its core activity – freight road transport. Proper planning in investments – the acquisition of fixed assets – has led to their quantitative and qualitative growth.

It should be specifically noted that in 2011, the company signed a Concession Agreement with the Ministry of Economy of the Republic of North Macedonia for the exploitation of stone in the area of the village Jaboci – Govrlevo – Municipality of Sopište – Skopje. In 2013, the company laid the foundation for the purchase of a static stone crusher by establishing its own transformer station – ensuring power supply for the Static Stone Crusher, which was acquired in 2014, to produce the appropriate fractions of stone for construction in high-rise and low-rise construction, as well as suitable gravel for low-rise construction for the execution of streets and roads.

With the commencement of operation of the Stone Crusher, the structure and the level of annual revenue the company generated changed compared to before the acquisition. Therefore, the core activity of the company changed in 2016 to the name *MIS VATO LLC – Batinci, Studenichani, Branch MIS VATO QUARRY Jaboci Govrlevo, Jaboci, Sopište*, with the primary activity 08.11.

Builders – Manufacturers of construction materials today represent a symbiosis of visionary, planner, economist, and executor all at once.

For more efficient execution of tasks, the company has been renewing its fleet of freight vehicles alongside the procurement of additional construction machinery that services the Static Stone Crusher. The transport vehicles are used for internal transportation of undrilled stone from the mining site to the crusher, transportation of finished fractions to the yard around the crusher, as well as transportation of fractions – gravel to buyers at the place of use.

Today, the company possesses modern and complete construction machinery.

The company's permanent development in the field of construction during the period 2012-2015 was completed with the acquisition of a permit for the exploitation of minerals – limestone – on the territory of the Municipality of Sopište – the Jaboci-Govrlevo site. Simultaneously, the company invested in a quarry for crushing limestone into appropriate granulations as a finished product, thereby completing another segment of its comprehensive presence in the construction and services market. The quarry's capacity is a daily production of 360 tons of finished product.

In 2017, the company obtained a B – Integrated Environmental Permit with permit number 08-322/2 on 15.02.2017 from the Municipality of Sopište.

INTERNAL AND EXTERNAL CONDITIONS

Internal conditions: years of experience, skilled personnel, modern equipment and infrastructure, development goals, monitoring new technologies with the acquisition of modern equipment and tools, investing in employee training for their professional development.

External conditions: working during the pandemic, adjusting to competitors' prices, political conditions, the country's economic development, finding suitable skilled labor, the rise in the prices of raw materials, and meeting legal requirements.

HEADQUARTERS AND CONTACT

• Street 4, No. 19, Batinci
• phone: 02/2722-210
• e-mail: mis_vato@hotmail.com
• web: www.vato.mk

EXCLUSIONS

The requirement 8.3 Design and Development is not applicable in the quality management system.

MIS VATO LLC Skopje MIS VATO LLC Skopje is an organization fully dedicated to the implementation of quality as a working system. From the very beginning of its operations, it has been in search of new solutions in the field of construction. The high level of the quality management system, environmental management, and occupational safety and health is the foundation of its operations and the continuous improvement of the organization.

The primary goal of the organization is to meet the needs and expectations of clients by offering quality products and services. The quality, environmental, and occupational safety and health management system is continuously monitored and improved to ensure that the organization's policies and objectives are met.

The objectives of MIS MIS VATO LLC Skopje are:

• Continuous improvement, control, and monitoring of service quality in accordance with the expectations of our clients, legal requirements, and global trends in construction.
• Protection of the working environment and preservation of resources and investments in the best possible way.
• Continuous cooperation with suppliers, clients, and subcontractors, and adherence to established global standards for the quality of materials used in the construction of buildings.
• Setting and achieving high goals and standards that will positively reflect on the company's image.
• Meeting the requirements of legal regulations.
• Creating a business quality system oriented towards the market and clients.
• Adapting and analyzing market needs in order to improve and strengthen the company's image.
• Taking corrective actions for the continuous improvement of service quality.
• Identifying and eliminating all risks and deficiencies that may lead to a loss of client trust and a decrease in profit.
• Continuous training and education of employees as the core support of the quality, environmental, and occupational safety and health management system.
• Minimizing the discharge of waste materials into the environment and emissions into the air, with pollution control, and where possible, reducing, recycling, and reusing waste.
• Continuous cooperation with relevant organizations and institutions for the protection, improvement, and development of the environment.
• Development of new construction technologies in accordance with the highest global standards that minimize the negative impact on the environment.
• The policy of our company is to perform work in the safest possible manner, in accordance with global standards applied in construction.
• Identifying any potential hazards to the safety of workers.
• Constant dedication of our team responsible for safety to monitor all processes at the worksite where the activities are being carried out.
• We advocate for regular inspections to identify any safety deficiencies in operations and eliminate any potential accidents.
• Maintenance and continuous improvement of the established systems for quality, environmental protection, and occupational health and safety, according to the requirements of international standards ISO 9001:2015, ISO 14001:2015 и ISO 45001:2018.

The top management of MIS VATO accepts the responsibility for establishing and implementing a quality management system, environmental protection, and occupational health and safety, as well as continuously improving its effectiveness.

The top management of MIS VATO demonstrates its acceptance of the aforementioned commitments by:

• It defines the scope of application of the system..
• It communicates to the employees the importance of meeting customer requirements, as well as the requirements of applicable laws, regulations, and technical standards.
• It establishes a policy for quality, environmental protection, and occupational safety and health.
• It ensures, based on the policy, the establishment of objectives for quality, environmental protection, and occupational safety and health.

It periodically conducts a review of the system    in order to ensure its ongoing suitability, adequacy, and effectiveness. The review conducted by the management includes evaluating the current performance of the system and determining areas for improvement.

 The interested parties are our clients, subcontractors, authorized companies, local government, relevant institutions and ministries, and our employees, with whom we are always open for dialogue in aligning all their requirements. Our requests and expectations from the interested parties are:

• clients: to sign contracts with us and settle their obligations in a timely manner.
• suppliers: to perform the work they are engaged for in a timely and quality manner.
• regulatory authorities: to issue the documents necessary for our activities.
• our employees: to adhere to the rules and work procedures.

Review of interested parties:

Name	Expected input from the interested party into MIS VATO.	Contact details
РМК Градба	Procurement and transport of mineral raw materials	Цветово ул.4  бр.10, Студеничани  Скопје   Тел: 078233925 E-mail:rmkgradba@yahoo.com
Municipality of Sopiste	Issuance of B integrated environmental permit	ул.2 бр.2 1054 Сопиште   Е-маил: info@opstinasopiste.gov.mk Тел:02-2785-100
Градежен Институт Македонија	Certification of the quarry	ул.Дрезденска 52, Скопје тел  02 30 66 816 info@gim.com.mk www.gim.com.mk
Контрол Груп	Certification of ISO standards	Ул. Мајаковски бр.31,Скопје e-mail: dragan81@gmail.com тел.071 262 479
Еуро Мим	Procurement and transport of mineral raw materials	Ул.5 село Морани, Скопје тел.070 386 441 e-mail:
Јавно претпријатие за одржување на магистрални и регионални патишта	Procurement and transport of mineral raw materials	Уп. Даме Груев бр.14 Скопје e-mail: contact@makedonijapat.com.mk тел: 02/3138 724 факс: 02/3138 736
ЈП Депонија Дрисла	Procurement and transport of mineral raw materials	Батинци, Студеничани, тел.02 2722 500 E-mail:drisla@drisla.mk
Мемедовски Компани	Procurement and transport of mineral raw materials	Пат за Батинци бр.72, тел.075 431 857E-mailmemedovskikompani@gmail.com
Елинг Доо	Procurement and transport of mineral raw materials	Бул. Србија бр. 13 Скопје Тел.02 2770 500 E-mail:natasaeling@t.mk
Циглана Градец	Procurement and transport of mineral raw materials	Визбегово, Качанички пат   тел.070 326 046E-mail:cigllanagradec@gmail.com

The management establishes the internal communication process regarding the effectiveness of the system as a means to achieve employee engagement for the continuous improvement of the organization's performance.

Internal communication within the system occurs in two directions:

• The management communicates to employees the policy and objectives for quality, environmental protection, and occupational health and safety, as well as the requirements of customers and applicable laws and regulations, process specifications, service specifications, and service control specifications, along with instructions on how to implement the system. The information is communicated through the system documents established in the List of Procedures and Records.
• Employees communicate data and information to management regarding customer needs and expectations, customer satisfaction, quality performance, system effectiveness, and opportunities for improvement. This information is communicated to management within the framework of review activities conducted by management, in a manner determined by the procedure. ПР-930-101.01 – Review conducted by management.

Management of  MИС VATO the management reviews the system at established intervals in order to:

• Ensure its continuous suitability, adequacy, and effectiveness;
• Evaluating opportunities for improving the performance of processes and products;
• Reviewing changes to the system, policy, and objectives.

The meetings where the system is reviewed are chaired by the Manager of MIS VATO.

The system review is conducted at least once a year or as needed (due to changes in the organization, internal audits, and circumstances requiring increased involvement from top management).

The implementation and method of documenting the reviews are established in the procedure. ПР-930-101.01 – Review conducted by management.

The management of MIS VATO identifies and provides the resources necessary for:

• The management of MIS VATO identifies and provides the necessary resources for implementing and maintaining the system and resources needed for the continuous improvement of its effectiveness.
• Increasing customer satisfaction and meeting their requirements.

The responsibility for determining the needs and requirements for resources necessary for the implementation and maintenance of the system, as well as for the continuous improvement of its effectiveness, lies with the Management Representative, in collaboration with the department heads responsible for the individual processes within the company..

The responsibility for determining the needs and requirements for resources necessary to increase customer satisfaction and meet their requirements lies with the Manager, in collaboration with the department heads responsible for the individual aspects of customer satisfaction.

The determination of resources is carried out during the establishment of the system processes..

Communicating and reviewing resource requirements, as well as determining resources, is carried out within the framework of the review activities conducted by the management in a manner defined by the procedure ПР-930-101.01 – Review conducted by management. All measures that result from the management review must be supported by the determination of the resources required for their implementation. The top management defines the authorizations and responsibilities for the procurement of the necessary resources within the procurement activity.

8.1. Human Resources

All employees performing activities that impact the quality of services are competent based on their appropriate education, professional training, skills, expertise, and experience.

The required competence is determined through the adopted systematization, which defines tasks and job responsibilities for each position. For certain tasks that require specific expertise, training programs are conducted for the personnel.

VATO conducts professional training or other measures to comply with the established competency requirements for employees, ensuring their continuous improvement.

The representative of management is responsible for determining the needs for professional training and establishing a program to promote awareness of the importance of customer requirements throughout the organization.

Function managers are responsible for determining the needs for professional training as well as establishing professional training programs within the functions they are responsible for. These programs are aligned with the processes carried out within the functions in order to:

• To create awareness of the relevance and importance of the activities they perform.
  и сопствениот придонес за остварување на целите на МИС ВАТО.
• Raising the level of expertise in managing equipment and processes.
  conducting appropriate controls and tests, using statistical and
  other methods for data analysis, that is, continuous improvement.

The representative of management, in collaboration with the function managers, determines the training needs within the processes for implementing corrective actions.

The training process also includes evaluating its effectiveness.

Details about the authorities and responsibilities, as well as the methods for planning, implementation, evaluation, and review, along with the relevant records for the training, education, expertise, and experience of employees, are determined by PR-716-101.01. – Training.

The management MIS VATO Periodically, they review the results of the training and propose necessary improvements.

8.2. Infrastructure

VATO has established and provided all the necessary infrastructure required to achieve compliance of services with the defined requirements. The infrastructure includes:

• Buildings, work and office space, warehouses;
• Work equipment, hardware, software.;
• Internal and external transportation and communication tools.

VATO has ensured the maintenance of the infrastructure to ensure the ability to meet the service compliance requirements.

8.3. Working Environment

MIS VATO has ensured the conditions related to space and working conditions for carrying out its activities and has prepared a Workplace Safety Statement with an assessment of occupational risks at the workplace, in accordance with the requirements of the Law on Occupational Safety and Health.

The director of MIS VATO is responsible for managing the working environment in accordance with legal regulations (based on the company's business needs/processes/services…) to achieve optimal working conditions, prevent and control potential consequences arising from the interactions between employees and the working environment, which could negatively affect the product/service quality performance, employees, and the environment.

MIS VATO places special emphasis on social responsibility, environmental protection, and safety and health at work. The fundamental principles for this purpose include the prohibition of discrimination, defining working hours and overtime, a code of conduct, providing employees with appropriate protective clothing, waste management, reducing environmental impact, raising awareness of safety and health at work for our employees and subcontractors, in order to meet legal requirements and contribute to increasing the satisfaction of employees, clients, and the broader community in which we operate.